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Hybrid chatbots: Merging LLMs and classification models

Gaurava Srivastava

Gaurava Srivastava

Principal Engineer at Oracle Cloud Infrastructure

Elevating Conversational Experiences through LLMs and Hybrid AI Integration

Conversational bots are rapidly evolving, promising to transform how we interact with technology and solve real-world problems. In the past, these bots relied on classification models, which offered precision but struggled with natural language variations and required extensive training. Recent advancements in Large Language Models have introduced flexibility and ease of use, though with higher costs and latency. This talk proposes a hybrid approach, combining the strengths of both models, with insights from Fortune 500 companies.

Key Takeaways:

  • Understand the benefits of combining classification models and LLMs for conversational bots.
  • Learn how to build bots faster and bring solutions to market quickly with the hybrid approach.
  • Explore strategies for optimizing resource utilization, reducing latency, and managing computational costs.
  • See real-world applications of the hybrid approach in sectors like customer service and healthcare.
  • Discover how the hybrid approach enhances bot accuracy and fosters more natural, engaging conversations.
Join us to learn how you can leverage this hybrid model to build powerful conversational bots that tackle real-world challenges and redefine human-computer interaction.

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